Refund policy
Return and Refund Policy
If you have received the wrong item or if the item is defective, please contact us at service@halcyonlabel.com for further assistance.
If you are not satisfied with the item you received, you may return it within 30 days of delivery, provided it is in its original and resalable condition.
Once we have received your return, we will inspect the item to ensure it is in its original condition (unused, unworn, undamaged, and with all original tags still attached). If everything meets our requirements, you are entitled to a full refund, excluding return shipping costs. Refunds will be processed within 7 business days, depending on your payment method and bank. Please note that we cannot refund or exchange items that have been worn, damaged, or returned without the original tags attached.
If you wish to cancel your order, this must be done within 24 hours of placing the order.
Return Request
- Send the completed return form along with a photo of the product via email to service@halcyonlabel.com.
- Once your return has been approved, ensure it is securely packaged and meets all the conditions listed below.
- Clearly mark the package with “Return” on the outside.
- Use an insured shipping service to ensure your package arrives safely.
- Send a follow-up email with your shipping details to service@halcyonlabel.com.
Return Conditions
- All returned items must be unused, unopened, and in their original packaging.
- Return shipping costs are the responsibility of the customer.
- Ensure all items are properly packaged to prevent damage during transit.
- Returns must be shipped using a trackable and insured service, as Halcyon Label is not responsible for lost or damaged items during shipping.
- Your return must be approved in advance; unapproved returns cannot be processed.
Easy Returns in Three Steps
Step 1: Request the return form via our contact form. Please include your order number, email address, and reason for return.
Step 2: Send your order back together with the completed return form to the address provided. Always use a trackable shipping service.
Step 3: Receive your refund. Orders will be refunded to your bank account within 7 business days after we receive your package.
Return Address
Warehouse address:
Block 23, ZhongHui QinLing Building
DongGuan City, China
If you wish to file a dispute, please send an email to service@halcyonlabel.com with a detailed description of the issue so we can resolve it as quickly as possible.
Return Label
The return label is the responsibility of the customer.